The 10-Minute Rule for Denver Mattress
I was told this bed had a 10 year guarantee on all parts except the air bladder. I have a sales brochure on 10 year warranty. I would presume it’s a 10 year warranty. I have actually called shop management in Terre Haute, Indiana on 11 different celebrations trying to get this bed repaired.
The supervisor said oh we do not make that bed any longer. So we need to plug and disconnect the remote, move it from side to side when it needs changed. I called 3 times on that problem. It’s still broke. I have actually called and grumbled the topper is totally used out.
Um, it’s an air bed. This is not possible. Was told I’ll return to you. A few months later on I call back. Informed to bring it in the … 09/16/2019Nothing was ever discussed about bringing in malfunctioning mattress not by the manager I spoke to or the sells associates got terrible treatment when I called there about service warranty was told to send out lots of photos I did no replied so I called stated ok all call you back by 11:30 next day no call so went and drove 40 mins to store finally manager states yeah will cover the problem no reference once again that we needed to bring old bed mattress in so went on and got a 50% credit towards another mattress as soon as again no reference of bring old one in they said will call when it comes in never ever called so I called boy says yeah it’s here I stated okay my hubby will detect method house he states ok well husband gets there and filling dock workers states I can’t give you the bed mattress you need to bring in the old one.we had actually eliminated it the day prior to so ended up needing to cancel order.i said they never ever stated anything of the sort in the 3 people I talked too about bringing it in The explanation I got well that par … 09/07/2019We bought a queen mattress and box spring from Denver Bed mattress back in 2016.
We bought the king size wave bed set for our bedroom from Denver Bed mattress before then back in 2013, different rooms, and we had never ever had a bed bug issue prior to that. We needed to take our bed distinguished and sanitize with bed bug insecticide to get rid off the bed bug invasion in every assistance and crevice in the bed set and after that put it back together.
When we bought the queen bed and box spring for the guest space from Denver Bed mattress a couple of years later, exact same problem. I now have to discard the box spring reason for the invasion. Mattress is still great since of the bed covering surrounding it. Spoken to management, and they reject it after I see other reviews online about bed bugs in other place from D..06/ 18/2019To whom it may concern I purchased my Denver bed mattress adjustable base in April of 2017.
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I connected to the regional store who did provide me a number to call for servco. My experience with them was less than handy. Over the course of 2 months I kept calling and discussing to them the situation that I just desired someone to come out and assess the bed and pay to have it repaired but they kept telling me it was not under guarantee.
However following that evaluation I never got any feedback on what was wrong or required to be fixed with the bed. I also never got return calls and needed to keep calling myself. In early December I was told that my claim had actually been approved by a different agent and new parts would be arriving.
Down at the bottom of the page it specifies that “hot buys” were omitted. I purchased from clearance. Obviously some where (I don’t understand where) it mentions that deals can’t be combined. Nevertheless “Any Purchase” should consist of “Any Purchase”. I talked with the sales woman and likewise got a correspondence from the Regional Sales Supervisor supervisor, **** ********, both of which I thought were really snide and dismissing of my concerns.
I am extremely disappointed in this business. 01/19/2019We have 2 craters in our mattress that we bought for $1,200 in Oct. 2016. We got in touch with the store directly, sent them pictures, and they stated they would let us understand the resolution today, 1/19. They told us to get in touch with Serta directly given that they no longer sell Serta products.
They could have informed us this on Tuesday, Jan. 8 when the images were sent. There is a 10-year service warranty for this mattress. We do not wish to continue to get up with neck and back pain and to ‘raise ourselves out of these craters’.11/ 11/2018I called Denver Bed mattress in Selma, Texas regarding our $1600.
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It is collapsing and triggers neck and back pain for both my partner and myself. I talked with Britney ******* concerning this. We sent over photos of the bed mattress and bed frame supports. She responded with an email saying that given that we did not measure it properly to show a 1 1/2 dip which our bed mattress had a few dirt discolorations on the sides.
I had actually also sent out photos with my husband laying on it so you could noticeably see where it collapses. The leading layer of the bed mattress is not smooth and has pockets that were sewn in which made it difficult to measure properly. I welcomed her to send out a company representative to come and measure so they could see on their own.